Shipping policy

SHIPPING POLICY

At Owned Heritage™, every piece is prepared specifically for your order. Because our products are made on demand, please allow time for both production and shipping.

ORDER PROCESSING & FULFILLMENT

Most orders require approximately 2–7 business days for production before they are shipped. Production times may vary during holidays, product launches, high-volume periods, or due to product availability.

SHIPPING TIMES

Shipping time begins after your order has completed production.

Estimated delivery times vary depending on your location, the shipping method selected at checkout, and the shipping carrier. Delivery estimates shown at checkout are estimates and are not guaranteed delivery dates.

TRACKING YOUR ORDER

Once your order ships, tracking information will be sent to the email address provided during checkout. Please allow time for tracking information to become active after your shipping confirmation is received.

MULTIPLE SHIPMENTS

Some orders may arrive in separate packages. Products may be produced or fulfilled from different facilities depending on product availability and destination. If your order is shipped separately, you may receive more than one tracking number.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase. Owned Heritage™ is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

LOST, DELAYED OR DAMAGED PACKAGES

If your tracking information shows unusual delays, or your package arrives damaged, please contact us at ownedheritage@gmail.com as soon as possible.

We will review the situation and assist with determining the appropriate next step. Carrier delays and circumstances outside our reasonable control may affect delivery times.

RETURNED PACKAGES

Orders returned because of an incorrect address, incomplete address, failed delivery attempt, or other customer-related delivery issue may require additional shipping charges before they can be reshipped.

INTERNATIONAL ORDERS

When international shipping is available, customers may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.

QUESTIONS

For questions regarding your shipment or order, contact:

Owned Heritage™
ownedheritage@gmail.com

ROOTS RUN DEEP.