SHIPPING & RETURNS POLICY
ALL OWNED HERITAGE™ SALES ARE FINAL
Because many Owned Heritage™ products are produced specifically for each order, all sales are final unless otherwise required by applicable law.
Owned Heritage™ does not accept returns or exchanges for reasons including, but not limited to, incorrect size or color selection, change of mind, buyer’s remorse, preference regarding fit or style, or duplicate or accidental orders.
Customers are responsible for reviewing all product details, sizing information, colors, quantities, shipping information, and order details before completing checkout.
Once an order enters production or fulfillment, it may not be changed, canceled, returned, or exchanged, except where required by applicable law.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Owned Heritage™ is not responsible for delays, failed deliveries, additional shipping charges, or other issues caused by an incorrect, incomplete, outdated, or otherwise undeliverable address supplied by the customer.
IMPORTANT SHIPPING DISCLAIMER
Customers are responsible for having orders shipped to a safe, secure, and reliable delivery location.
To the fullest extent permitted by law, Owned Heritage™ is not responsible for packages that are lost, stolen, misplaced, damaged, or otherwise compromised after the shipping carrier confirms delivery to the address provided by the customer.
Customers are responsible for monitoring tracking information and making appropriate arrangements to receive and secure their delivery.
Delivery to an unattended, unsecured, incorrect, or otherwise unsafe location is at the customer’s risk, subject to applicable law.
LOST OR STOLEN PACKAGES
If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery location, household members, neighbors when appropriate, and contact the shipping carrier.
Owned Heritage™ does not guarantee reimbursement, replacement, or store credit for packages reported lost or stolen after carrier-confirmed delivery, except where required by applicable law.
SHIPPING DAMAGE OR PRODUCT ISSUES
Customers should inspect their orders promptly upon arrival.
If an item arrives damaged, defective, misprinted, or otherwise incorrect, contact Order Support as soon as possible and provide your order number, a description of the issue, and clear photographs when applicable.
Reporting a shipping or product issue does not automatically qualify an order for a refund, return, exchange, replacement, or store credit.
Any resolution will be determined based on the circumstances of the order, available documentation, applicable fulfillment-provider policies, and any rights required by applicable law.
ORDER QUESTIONS
For questions regarding an order, visit Order Support and provide your order number, the email address used at checkout, a description of the issue, and photographs when applicable.
Please do not send payment card information or other sensitive financial information through support messages.
OWNED HERITAGE™
ROOTS RUN DEEP.