FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping Owned Heritage™.
WHAT IS OWNED HERITAGE?
Owned Heritage™ is a premium lifestyle apparel brand built around roots, origins, culture, history, and the stories that shape who we are.
Our belief is simple: ROOTS RUN DEEP.
HOW DO I KNOW WHAT SIZE TO ORDER?
Sizing may vary depending on the garment. Some Owned Heritage pieces are designed with an oversized or relaxed fit.
Please review the sizing information provided on the individual product page and visit our Size Guide before ordering.
ARE ALL SALES FINAL?
Yes. Because many Owned Heritage products are produced specifically for each order, sales are final except where otherwise required by applicable law.
Please review your size, color, quantity, shipping address, and order information carefully before completing checkout.
For complete details, review our Shipping & Returns Policy.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order enters production or fulfillment, we may be unable to change or cancel it.
If you notice an issue with your order, contact Order Support as soon as possible.
HOW LONG DOES SHIPPING TAKE?
Processing and delivery times can vary by product, destination, fulfillment location, and shipping method.
Once your order ships, available tracking information will be sent using the contact information associated with your order.
HOW DO I TRACK MY ORDER?
When tracking becomes available, you'll receive tracking information for your shipment. You can use that information to follow your package through delivery.
WHAT IF MY PACKAGE SAYS DELIVERED BUT I DON'T HAVE IT?
First check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.
Please review our Shipping & Returns Policy for additional information regarding carrier-confirmed deliveries.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Visit Order Support and provide your order number, a description of the issue, and clear photographs when applicable.
Each issue will be reviewed based on the circumstances of the order, available documentation, fulfillment-provider policies, and applicable law.
WHERE ARE OWNED HERITAGE PRODUCTS MADE?
Production and fulfillment locations may vary depending on the specific product and destination. Additional product-specific information may be provided on individual product pages.
HOW SHOULD I CARE FOR MY OWNED HERITAGE GEAR?
Always follow the care instructions provided with your garment or on its product page. Care requirements may vary depending on the material, decoration method, and product.
HOW CAN I CONTACT OWNED HERITAGE?
Visit our Contact Us page for general questions or Order Support if your question involves an existing purchase.
OWNED HERITAGE™
ROOTS RUN DEEP.