Refund policy

OWNED HERITAGE™ RETURN & REFUND POLICY

ALL SALES ARE FINAL

Owned Heritage™ products are produced specifically for each order. Because of the made-to-order nature of our products, all sales are final once an order enters production.

We do not accept returns or exchanges for reasons including, but not limited to, incorrect size or color selection, change of mind, buyer's remorse, preference regarding fit or style, or accidental/duplicate orders.

Customers are responsible for reviewing product descriptions, sizing information, colors, quantities, shipping information, and all order details before completing checkout.

ORDER CHANGES & CANCELLATIONS

Once an order enters production or fulfillment, it cannot be changed or canceled. If you notice an error immediately after placing an order, contact Owned Heritage™ Order Support as soon as possible. We cannot guarantee that a change or cancellation can be made before production begins.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective, or materially different from what was ordered due to a production or fulfillment error, contact Owned Heritage™ Order Support promptly after delivery.

Please provide your order number, a description of the issue, and clear photographs showing the item and the problem.

Eligible claims will be reviewed individually. When appropriate, Owned Heritage™ may provide a replacement, refund, or other resolution based on the circumstances, applicable fulfillment-provider policies, and rights required by applicable law.

SHIPPING-RELATED ISSUES

Shipping delays, incorrect addresses, lost or stolen packages, and carrier-confirmed delivery issues are addressed under our Shipping & Delivery Policy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

OWNED HERITAGE™
ROOTS RUN DEEP.